Q&A Flow for few scenarios of Chat Bot of Federal Bank
Second you will need example of one sample Q&A flow for each of these scenarios , for e,g, there could be variations in each flow depending upon each scenario, please tweak it as per your wisdom
  1. For Balance enquiry this could be a possible scenario of questions for Q&A,
    1. Customer : What is my balance
    2. Bot : Whats is your bank account number ?
    3. Cust ; 1234567890/my account number is 1234567890 (there could be other ways a customer may answer which bot should understand, please take care of all possible answer scenario)
    4. Bot : Please enter your 4 digit verification pin
    5. Cust : 0987 (Customer could ask a question in return if it does not understand)
    6. Bot : Your available balance is INR 98765321
  2. For Account statement to email IDs this could be a possible scenario of questions for Q&A
    1. Cust ; Send my account details to my email
    2. Bot : What is your account number
    3. Cust ; 1234567890
    4. Bot ; Please enter your registered email id
    5. Cust ; dev.aggarwal@in.ibm.com
    6. Bot ; Please enter start date of statement in mm/dd/yyyy format
    7. Cust : 01/01/2017
    8. Bot : please enter end date of statement in mm/dd/yyyy format
    9. Cust ; 20/02/2017
    10. Bot : Please enter your 4 digit verification pin
    11. Cust : 0987
    12. Bot ; Your statement has been sent to your email id
  3. Fund transfer
    1. Cust : I want to transfer funds to another account
    2. Bot : What account number do you want to transfer the money from
    3. Cust : 1234
    4. Bot : Is the account to which you want to transfer the money already added in the payee list
    5. Cust : Yes/No
    6. Bot :
  4. Fixed deposit opening
    1. Cust: I want to open an FD
    2. Bot : In what account number do you want to open the FD
    3. Cust : 12345
    4. Bot : What is the amount of FD would want to do
  5. Mobile recharge
  6. BYOM loans